Cancelation policy
We require a 24 hour cancellation. These appointments are reserved with a credit card, No shows or same day cancellation will be charged 100% of the services booked.
All appointments are reserved with credit cards.
Terms and Conditions
TERMS AND CONDITIONS FOR BOOKING SANTA FE MASSAGE AND WELLNESS ENTITY SF WELLNESS LLC. SERVICES
These terms and conditions of sale
Client Representations
Client represents and warrants to Santa Fe Massage and Wellness entity SF Wellness LLC. that:
- Client is over the age of eighteen (18) and has the power and authority to enter into and perform Client’s obligations under this Agreement;
- all information provided by Client to Company is truthful, accurate and complete;
- Client is the authorized signatory of the credit or charge card provided to the Company to pay for Products and Services;
- Client shall comply with all Terms and Conditions; and
- Client has provided and will provide accurate and complete registration information, including, without limitation, Client’s legal name, address and telephone number.
Clients under 18Clients under the age of eighteen (18) may not book Services online or in person. Clients must be at least sixteen (16) years old and have the consent of an adult, twenty-one (21) or older, who must be physically present at the time of check in for Services and in the room, at all times, during the performance of Services.
Warranties and Service Guarantees
Products: We provide a one-week guarantee for all products. We will replace the defective product with an identical product if it is proved to be defective, provided that the defective product is returned to us within one (1) week from the date of purchase, together with the relevant receipt.
Services: Given that the efficacy of our facial treatments and massages may vary depending on the individual, including one’s physical/or and mental state of health, we are not able to guarantee any desired results or outcomes from our treatments.
Health, Allergies or Pregnancy Considerations
The treatments and services provided by us are intended only for general wellness purposes and are not intended to substitute professional medical treatment for any condition, medical or otherwise, that Clients may have. Clients with any existing medical conditions are advised to consult their doctors before seeking or receiving any treatments or services from us.
We do not accept gift cards on special or group events.
You are required to disclose in your booking request if you have any health conditions, limitations, allergies, physical ailments and/or if you are pregnant, and you will notify our therapist immediately of any discomfort experienced during your treatment.
You agree to fully indemnify and hold harmless Santa Fe Massage and Wellness entity SF Wellness LLC. its affiliates, subsidiaries, representatives, agents, employees and contractors, from and against all liabilities, claims, expenses, damages and losses, including legal fees (on an indemnity basis), arising out of or in connection with the products and services provided to you Payment Methods
We accept the following methods of payment for our products and services:-
- Cash
- Apple Pay
- Major Credit Cards: Visa, Mastercard and American Express
- Third Party Gift cards: Spa Week, Spa Finder (has required fee when using third party gift cards)
- Electronic receipt acknowledging payment will be issued within three (3) working days A from request.
Deposit It is our policy to collect a deposit of 50% of total services for any events. This is due upon receipt of appointment confirmation. The deposit will be applied toward the final payment due. - Pre-Appointment Cancellations and Rescheduling
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and Clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply.
- Less than 24 hours’ notice will result in a charge equal to 50% of the reserved service amount.
- “NO SHOWS” will be charged 100% of the reserved service amount.
- Appointments made within 24 hours, that need to be cancelled within 4 hours of appointment time, will result in a charge equal to 50% of the reserved service amount.
- Any multiple services or combos must be held with a credit card. Multiple services or combos not cancelled 24 hours in advance will be charged 100% of the reserved service amount. A credit card "HOLD" transaction may be made on your credit card to reserve the appointment timeCancellation by Santa Fe Massage and Wellness entity SF Wellness LLC.Santa Fe Massage and Wellness entity SF Wellness LLC. may have to cancel your booking. Santa Fe Massage and Wellness entity SF Wellness LLC. will let you know as soon as possible and offer you an alternative accommodation of the same standard, or higher, or offer a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.
Exchanges and Refunds
For single treatments:
As it is our policy to confirm the treatment(s) and price(s) upon the receipt of the deposit and 48 hours prior to the commencement of treatment, we strictly do not entertain any requests for exchanges or refunds once treatment has begun.
For prepaid package treatments:
We may entertain requests to exchange prepaid packages in our sole discretion. In the event that the existing package is to be changed to another of a higher value, you will be required to pay the price difference. We do not provide any refunds for the exchanging of an existing package to another of a lower value. If the prepaid package has been partially used, the value of the existing package will be determined by deducting the regular ala carte price of the service(s) already consumed.
We provide a one-week cooling period from the date of purchase for our Clients to seek full refund of payment should they wish to cancel their prepaid package treatments, subject to the following conditions:-
- If the prepaid package is wholly unused, a full refund will be issued within thirty (30) days.
- If the prepaid package is partially used, a partial refund will be issued within thirty (30) days after deducting the regular ala carte price of the service(s) already consumed.
- We do not provide any refunds after the expiry of the one-week.We may entertain requests for the transfer of prepaid package treatments (or any unused balance thereof) in our sole discretion, subject to the provision of full and accurate information in relation to the proposed transferee.
- All Gift Card purchases are non refundable
Transparency and Accuracy of Pricing all prices for our products and services are net prices and will be clearly communicated to our Clients. Additional charges such as add-ons or other services will be clearly reflected as separate and distinct from the prices of the main service(s). The validity of promotional prices and discounts will be clearly communicated to our Clients.
We are committed to ensuring that all prices quoted at the time of booking are honored, even if later adjusted for inflation and other costs.
No “Special” Services
We are a professional organization and strictly do not condone the provision of sexual services, whether propositioned by our therapists or our Clients. We ask that all Clients respect the dignity of our therapists. Any illicit requests or behavior will be reported to the appropriate authorities.
Data Security
We will procure your consent prior to any use of your personal information for any marketing purposes.
Force Majeure
Santa Fe Massage and Wellness entity SF Wellness LLC. cannot accept responsibility or pay any compensation where the performance or prompt performance of the Services is prevented or affected by reason of circumstances which amount to "force majeure". Circumstances amounting to "force majeure" include any event which we could not, even with all due care, foresee or avoid. Such circumstances include government mandated shutdowns, destruction or damage of any part of the Santa Fe Massage and Wellness entity SF Wellness LLC. premises through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, pandemic, epidemic and all similar situations beyond our control.
Entire Agreement
The Terms and Conditions constitute the sole and entire agreement between you and Santa Fe Massage and Wellness entity SF Wellness LLC. regarding Santa Fe Massage and Wellness entity SF Wellness LLC.’s online booking platform for Services and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the booking platform.
Changes to Terms and Conditions
We keep the Terms and Conditions under regular review, and reserve the right to revise these Terms and Conditions at any time in our sole discretion without any prior notice.
The date these Terms and Conditions were last revised is set out below. You will be deemed to have consented to and be bound by any amendment to these Terms and Conditions when you purchase our products or engage our services on and from the effective date of the last revision.
