Santa Fe Spa Wellness Services in Birmingham, Alabama

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TERMS AND CONDITIONS FOR BOOKING SANTA FE MASSAGE AND WELLNESS ENTITY SF WELLNESS LLC. SERVICES

These terms and conditions of sale apply to Santa Fe Massage and Wellness entity SF Wellness LLC. By making a booking with us, all Clients are deemed to have read and understood these Terms and Conditions.

Definitions

“Products” shall refer to any tangible merchandise offered by us for sale, including but not limited to facial, skin care, and body-related products.

“Services” shall refer to any hands-on treatment rendered by our therapists, which include massage therapy, relaxation services, and facial treatments.

Client Representations

Client represents and warrants to Santa Fe Massage and Wellness entity SF Wellness LLC that:

Client is over the age of eighteen (18) and has the power and authority to enter into and perform Client’s obligations under this Agreement;

All information provided by Client to the Company is truthful, accurate, and complete.

Client is the authorized signatory of the credit or charge card provided to the Company to pay for products and services.

Client shall comply with all Terms and Conditions.

Client has provided and will provide accurate and complete registration information, including, without limitation, Client’s legal name, address, and telephone number.

Clients under the age of eighteen (18) may not book services online or in person. Clients must be at least sixteen (16) years old and have the consent of an adult, twenty-one (21) or older, who must be physically present at the time of check-in for services and in the room at all times during the performance of the services.

Warranties and Service Guarantees

Products: We provide a one-week guarantee for all products. We will replace any defective product with an identical product if it is proven to be defective, provided that the defective product is returned to us within one (1) week from the date of purchase, along with the relevant receipt.

Services: Given that the efficacy of our facial treatments, massage therapy, and relaxation services may vary depending on the individual, including one’s physical and/or mental state of health, we cannot guarantee any desired results or outcomes from our treatments.

Health, Allergies, or Pregnancy Considerations

The treatments and services provided by us are intended solely for general wellness purposes and are not meant to substitute professional medical treatment for any condition that Clients may have. Clients with existing medical conditions are advised to consult their doctors before seeking or receiving any treatments or services from us.

We do not accept gift cards for special or group events.

You are required to disclose in your booking request any health conditions, limitations, allergies, physical ailments, and/or if you are pregnant, and you will notify our therapist immediately of any discomfort experienced during your treatment.

You agree to fully indemnify and hold harmless Santa Fe Massage and Wellness entity SF Wellness LLC, its affiliates, subsidiaries, representatives, agents, employees, and contractors from all liabilities, claims, expenses, damages, and losses, including legal fees arising out of or in connection with the products and services provided to you.

Payment Methods

We accept the following methods of payment for our products and services:

- Cash

- Apple Pay

- Major Credit Cards: Visa, Mastercard, and American Express

An electronic receipt acknowledging payment will be issued within three (3) working days of your request.

Deposit

It is our policy to collect a deposit of 50% of total services for any events. This is due upon receipt of appointment confirmation. The deposit will be applied toward the final payment due.

Appointment Cancellations and Rescheduling

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and Clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment booked months ago. Since the services are reserved for you personally, a cancellation fee will apply.

Less than 24 hours’ notice will result in a charge equal to 50% of the reserved service amount.

“NO SHOWS” will be charged 100% of the reserved service amount.

Appointments made within 24 hours that need to be cancelled within 4 hours of appointment time will result in a charge equal to 50% of the reserved service amount.

We reserve all appointments with a credit card to hold your appointment. We have a 24-hour cancellation policy, and if not cancelled within 24 hours in advance, we reserve the right to charge 100% of the reserved service amount. A credit card